Frequently Asked Questions
Spirit of Tasmania’s FAQs cover pensioner fares, child and infant fare eligibility, pet travel policies, vehicle transport guidelines, booking amendments, and terminal parking availability.
Frequently Asked Questions
Got questions?
Spirit of Tasmania FAQs has compiled a list of commonly asked questions covering just about everything you need to know, ensuring you’re well prepared for your next journey.
Caravans, campervans and trailers
Checking in
Coronavirus (COVID-19)
Electric vehicles
Fares
Booking A Fare
Pensioner Fares
Vehicle and bicycle fares
General questions
Help making a booking
Luggage
Managing my booking
Most common questions
Pets and kennels
Standard vehicles
Can I take my trailered boat on board?
Yes, you can take your trailered boat. To book, select Motor vehicle type ‘Car, Trailer or Caravan’, then select ‘trailer’. Please ensure the total height is measured correctly and the correct height is selected at the time of booking. You need to know if the height is over or under 2.1 metres and the total length of your vehicle and trailer including the drawbar and overhang. You will need to provide the trailer registration at the time of booking.
How about Generators?
Generators need to be turned off and non operational whilst onboard.
Can I access the vehicle deck throughout the voyage?
No. For safety reasons, passengers are not allowed on the vehicle deck during the voyage. Please ensure you grab an overnight bag and any medication to take with you.
Is it difficult to board the vehicle deck?
Our vessels are ‘roll-on, roll-off’ or ‘RO/RO’ which means you can drive on and drive off with ease. Security and ship staff are available to direct you.
How do I measure my vehicle?
Please measure the full length of your vehicle from end to end. You need to provide measurement details for your vehicle to ensure that you are charged the correct price. Vehicle sizes are subject to confirmation on check-in and if the incorrect details have been provided you may be charged an extra fee.
Measuring length
The total length of your vehicle including towed items (caravan, camper trailer or trailer) and attachments (drawbar, bike racks, gas cylinders etc.) must be included in the total measurement.
Please ensure the total length is measured correctly to ensure you are charged the correct price.
Measuring height
The total height of your vehicle including towed items (caravan or camper trailer), roof racks and any additional items stored on the roof of the vehicle (kayaks, baggage, bicycles etc.) must to be included in the total measurement.
Please ensure the total height is measured correctly and the correct height is selected at the time of booking. Whilst there is no additional cost attached to vehicle height, providing the correct height assists with vehicle loading and ensures you are parked on the correct vehicle deck. Failure to advise the correct height may result in your passage being denied at check-in if there is insufficient vehicle space on the required vehicle deck.
More information can be found in our Vehicle Booking Information booklet.
What can't I take to Tasmania?
Fresh fruit and vegetables, fish, plant products, honey, soil and a list of other items cannot be brought into Tasmania. These items must be declared prior to boarding and consumed or disposed of on board. To avoid delays, we recommend you avoid bringing these items on board. Visit the Biosecurity website or call.
Ring before you bring:
Plants/Fruits to Tasmania – (03) 6165 3777
Dogs to Tasmania – Toll Free 1800 684 215
Wildlife to Tasmania – for permits (03) 6165 4305
Aquarium and Pet Fish – (03) 6165 3777
Livestock – Biosecurity Vet (03) 6165 3777
What can I bring into Tasmania?
Visit the Biosecurity website for the most up-to-date information on what you can and cannot bring into Tasmania. The following items are permitted:
- Dried nuts
- Processed foods including dried, cooked and canned fruit, honey and vegetables
- Freeze dried camping foods
- Meat for human/personal consumption including salami, hams and meat sticks
- Canned fish
- Tanned skins and hides (all) including antlers and horns
- Cheese
- Noodles, pasta, rice, bread, cereals and sauces
- Tea, coffee and biscuits
- Poultry and poultry hatching eggs
- Cats, horses and guinea pigs
- Baby food
Can I travel with fishing equipment?
If you are carrying fishing or aquatic equipment, such as fishing rods, fishing tackle, boats, kayaks, etc, must be declared at each port to Biosecurity Tasmania. For enquires about aquarium and pet fish, please call Biosecurity Tasmania on (03) 6165 3777. Visit the Biosecurity website for more details.
Can I travel with my jerry can or fuel?
Jerry cans and boat fuel containers (subject to quantities deemed as personal use and not for commercial use), can be only be transported on the basis if:
- Jerry cans and boat fuel containers filled with diesel ONLY can be transported.
- Jerry cans and boat fuel containers filled with other dangerous fuel, eg., petrol, aviation fuel and non-standard fuels are prohibited from carriage.
- Jerry cans and boat fuel containers containing diesel must be fully welded at seams (Plastic or Metal).
- Jerry cans and boat fuel containers containing diesel must not be greater than 50 litre capacity.
- Sealing cap has locking side arms or screwed cap with an effective rubber seal.
- All other than Jerry cans and boat fuel containers must be empty and dry of residual liquid.
If I'm first on, will I be first off?
We cannot guarantee priority with loading or unloading due to load demands and operational procedures. On a regular crossing, discharge of vehicles is completed within 90 minutes of the vessel tying up.
Do I drive my own car on board?
Yes, all drivers board in their vehicle with their passengers. The Spirit of Tasmania wharf crew will direct you when loading and advise where to park on board.
What time can I bring my car onto the pier?
The gates for routine quarantine inspections open 2.5 hours prior to departure and boarding starts 1.5 hours prior to departure.
Where do I obtain my cabin key?
When you present your ticket at the point of check in, you will receive a boarding pass with your cabin number. Ship map can be downloaded here and are also available on board at Reception on Deck 7.
Do I need photo ID to check in?
Yes, photo ID such as a drivers license is required to check in. For Passengers under the age of 18 photo ID is not required.
What time should I check in?
Check-in opens between 1.5 hours to 2.5 hours prior to departure and closes strictly 45 minutes before the scheduled departure time. For all special needs, please check in at least 2 hours prior to departure.
What do I need to present when I board?
When you arrive at the security screening please present your e-Ticket and photo ID.
For more information about travel restrictions to enter Tasmania, visit www.coronavirus.tas.gov.au
Are all Spirit of Tasmania crew vaccinated?
Yes, in line with the COVID-19 mandatory vaccination (workers) directions that were announced in Victoria on Thursday 7 October, all Spirit of Tasmania employees who are authorised workers (which includes all our crew on board, shore-based staff, and contractors attending Spirit of Tasmania Quay in Geelong), are fully vaccinated.
Do I need to be vaccinated to travel on Spirit of Tasmania?
Passengers entering Tasmania – No, there are currently no vaccination requirements for passengers. Visit coronavirus.tas.gov.au for details.
Passengers entering Victoria – No, there are currently no vaccination requirements for passengers arriving into Victoria on Spirit of Tasmania. Visit coronavirus.tas.gov.au for details.
Do I have to stay isolated in my cabin for the whole journey?
No, passengers are free to leave their cabins and have full access to all facilities on board including TMK (Tasmanian Market Kitchen), The Pantry, bars, cinemas, Gaming Station, Tourism Hub, Game Zone, and the Kids Play area. Passengers can also access the external decks and lounge areas throughout the voyage.
I need to use medical equipment while on board, is there anything I need to do?
Yes, if you need to use medical equipment such as a continuous positive airway pressure (CPAP) e.g. medical oxygen cylinders, CPAP machines and nebulisers you must check they adhere to the ships rating: Voltage 230V and Frequency 60Hz.
If you are unsure, please report to the pursers at reception on Deck 7. They will have your equipment checked by the ship’s electrician. Note: please bring your own extension leads.
If you are travelling with medical oxygen cylinders, please visit the Specific Needs and Assistance page for more information.
Can I use cash on board?
To reduce shared contact, we only accept cashless payments in our terminals and on board in the dining, bar, and convenience outlets. We accept credit and debit card payments including all ‘tap and go’ methods such as Apple Pay.
Do I need to wear a face mask?
Face masks are not mandatory, but we appreciate some passengers may wish to wear them.
Is it safe to travel on board?
Yes, we have implemented a number of precautionary measures to reduce the risk to passengers and staff. After each journey, the ship is cleaned by a professional cleaning crew. This includes cleaning and disinfecting surfaces in the cabins and common areas. Our staff follow the highest level of hygiene protocols and cleaning procedures. Hand sanitation stations are available in key areas on all decks. A medical attendant is on board for every sailing and all passengers and staff are all encouraged to maintain a safe distance at all times. For more information, visit Sail Safe.
What if I need assistance on board?
Our experienced crew members are available to assist you throughout the journey.
Can I charge my electric vehicle on board?
No, there are no charging facilities or power outlets to charge electric vehicles on board.
Can I travel with an electric vehicle?
Yes, you can travel with an electric, hybrid, or plug-in hybrid electric vehicle, however some conditions apply. Please read the specific guidelines about travelling with these types of vehicles. Learn more
What is the standard vehicle size?
Standard vehicles can have a maximum total length of 6.0 m and a maximum width of 2.0 m (i.e., normal car, people mover, 4WD, ute).
Can I book my caravan, motorhome or trailer online?
Yes, your motorhome or towed unit can be booked online. You will be required to provide registration details of all towed units in addition to your vehicle. If you are not sure which type of vehicle to book, or if you would like additional information on traveling with a motorhome or caravan, please visit the Caravans and Motorhomes/Campervans section on our Booking Information page.
What is the maximum number of vehicles I can have on my booking?
A maximum of 14 vehicles are allowed per booking, provided there is an eligible passenger for each vehicle.
Can I book the same date for the forward and return journey?
No, you cannot book this as a return booking. However, you can make two separate bookings if the date is the same for each departure.
What are "non-refundable fees"?
Bookings and amendments handled by our customer contact centre and terminal services team incur a $10 booking fee and a $50 amendment fee. These fees are non-refundable when making online amendments and cancellations that result in a refund due.
For more information, refer to the Terms and Conditions of Refund here
If I amend my booking and additional payment is required, how can I pay the difference?
Multiple payment options are available online. You can pay the remaining balance of your booking using a credit card or with a valid Spirit of Tasmania gift voucher.
Do bicycles need to be booked separately?
If you are travelling with a vehicle, you cannot book a bicycle separately. The bicycle will need to be carried on a bike rack or roof rack. To add a bike rack or roof rack to your vehicle, go to Manage my booking, select the ‘Add, change or remove vehicle’ option and edit your vehicle.
If you are not travelling with a vehicle, you can add a bicycle to your booking, simply go to Manage my booking and select the ‘Add or remove a bicycle’ option.
What payment options are available?
Online bookings can be paid with Spirit of Tasmania gift voucher or credit card.
Card Payment Fees apply. We accept Visa, MasterCard, American Express, Diners Club and JCB credit cards.
Card Payment Fees
Card payment fees apply to card payment transactions made online and via the Customer Contact Centre.
Please view this page for a breakdown of fees associated with different cards.
Alternatively you can pay via Eftpos at Spirit of Tasmania Terminals.
Which ages do child fares and infant fares apply for?
Child fares apply to children aged between 3 and 15. Infants are under three years of age and travel free of charge. However, you need to include infants in your booking.
Can I book the same date for the forward and return journey?
No, you cannot book this as a return booking. However, you can make two separate bookings if the date is the same for each departure.
What are "non-refundable fees"?
Bookings and amendments handled by our customer contact centre and terminal services team incur a $10 booking fee and a $50 amendment fee. These fees are non-refundable when making online amendments and cancellations that result in a refund due.
For more information, refer to the Terms and Conditions of Refund here
If I amend my booking and additional payment is required, how can I pay the difference?
Multiple payment options are available online. You can pay the remaining balance of your booking using a credit card or with a valid Spirit of Tasmania gift voucher.
What payment options are available?
Online bookings can be paid with Spirit of Tasmania gift voucher or credit card.
Card Payment Fees apply. We accept Visa, MasterCard, American Express, Diners Club and JCB credit cards.
Card Payment Fees
Card payment fees apply to card payment transactions made online and via the Customer Contact Centre.
Please view this page for a breakdown of fees associated with different cards.
Alternatively you can pay via Eftpos at Spirit of Tasmania Terminals.
Which ages do child fares and infant fares apply for?
Child fares apply to children aged between 3 and 15. Infants are under three years of age and travel free of charge. However, you need to include infants in your booking.
Which ages do child fares and infant fares apply for?
Child fares apply to children aged between 3 and 15. Infants are under three years of age and travel free of charge. However, you need to include infants in your booking.
Are carers entitled to book a pensioner fare?
A pensioner fare is only offered to a carer meeting the following criteria:
- The person they care for must be a recipient and holder of an Australian pensioner concession card.
- The carer must travel on the same booking with the pensioner they care for.
- A carer is entitled to the pensioner fare providing they are not a professional carer.
- A carer travelling with a TPI pensioner card holder is entitled to the discount.
Who is NOT entitled to book a pensioner fare?
- Healthcare card holders are not entitled to the pensioner fare.
- Senior card holders are not entitled to the pensioner fare.
- Students who are listed on their parent’s pensioner concession card are not eligible for the pensioner fare as they do not have their own CRN number. Students must apply for their own low income card which is equivalent to a healthcare card.
- Companion card holders are not entitled to a pensioner fare as it is a service card only (such as use on public transport or entry into attractions).
- Exceptional circumstances card holders are not entitled to the pensioner fare.
Who is entitled to a pensioner fare?
Pensioner fares are only applicable to holders of an Australian pensioner concession card, as pictured and issued by Centrelink or Veterans Affairs.
If you book a sailing on a pensioner fare, please have your Australian pensioner concession card ready at time of check in.
- The following conditions apply to be entitled to book a pensioner fare: The card expiry date must be valid at the time of travel and must be presented upon check-in. Failure to present a valid card will require the pensioner fare to be upgraded to an adult fare with any price difference required to be paid at time of upgrade.
- If the concession card has a dependant adult named on the card, both persons named on the card are entitled to book a pensioner fare.
- The pensioner who is travelling must travel with the card.
- Pensioner fares are subject to availability and can only be booked if available. The following exceptions apply regardless of pensioner availability and if when booking online, no pensioner fares are available, please call our Customer Contact Centre on 1800 884 305 for further assistance.
- Recipients of a totally and permanently incapacitated pension (TPI)
- Recipients of extreme disablement adjustment pension (EDA)
Are carers entitled to book a pensioner fare?
A pensioner fare is only offered to a carer meeting the following criteria:
- The person they care for must be a recipient and holder of an Australian Pensioner Concession Card.
- The carer must travel on the same booking with the pensioner they care for.
- A carer is entitled to the pensioner fare providing they are not a professional carer.
- A carer travelling with a TPI pensioner card holder is entitled to the discount.
Who is NOT entitled to book a pensioner fare?
- Healthcare Card holders are not entitled to the pensioner fare.
- Senior Card holders are not entitled to the pensioner fare.
- Students who are listed on their parent’s pensioner concession card are not eligible for the pensioner fare as they do not have their own CRN number. Students must apply for their own low-income card which is equivalent to a Healthcare Card.
- Companion Card holders are not entitled to a pensioner fare as it is a service card only (such as use on public transport or entry into attractions).
- Exceptional Circumstances Card holders are not entitled to the pensioner fare.
Who IS entitled to book a pensioner fare?
Pensioner fares are only applicable to holders of an Australian Pensioner Concession Card issued by Centrelink or Veterans Affairs.
If you book a sailing on a pensioner fare, please have your Australian Pensioner Concession Card ready at time of check-in.
- The following conditions apply to be entitled to book a pensioner fare: The card expiry date must be valid at the time of travel and must be presented upon check-in. Failure to present a valid card will require the pensioner fare to be upgraded to an adult fare with any price difference required to be paid at time of upgrade.
- If the Concession Card has a dependant adult named on the card, both persons named on the card are entitled to book a pensioner fare.
- The pensioner who is travelling must travel with the card.
- Pensioner fares are subject to availability and can only be booked if available. The following exceptions apply regardless of pensioner availability and if when booking online, no pensioner fares are available, please call our customer contact centre on 1800 884 305 for further assistance.
- Recipients of a Totally and Permanently Incapacitated pension (TPI)
- Recipients of Extreme Disablement Adjustment pension (EDA)
What is the standard vehicle size?
Standard vehicles can have a maximum total length of 6.0 m and a maximum width of 2.0 m (i.e., normal car, people mover, 4WD, ute).
Can I book my caravan, motorhome or trailer online?
Yes, your motorhome or towed unit can be booked online. You will be required to provide registration details of all towed units in addition to your vehicle. If you are not sure which type of vehicle to book, or if you would like additional information on traveling with a motorhome or caravan, please visit the Caravans and Motorhomes/Campervans section on our Booking Information page.
What is the maximum number of vehicles I can have on my booking?
A maximum of 14 vehicles are allowed per booking, provided there is an eligible passenger for each vehicle.
Do bicycles need to be booked separately?
If you are travelling with a vehicle, you cannot book a bicycle separately. The bicycle will need to be carried on a bike rack or roof rack. To add a bike rack or roof rack to your vehicle, go to Manage my booking, select the ‘Add, change or remove vehicle’ option and edit your vehicle.
If you are not travelling with a vehicle, you can add a bicycle to your booking, simply go to Manage my booking and select the ‘Add or remove a bicycle’ option.
Is my vehicle eligible to travel on a short-term unregistered vehicle permit?
Yes, providing the vehicle is roadworthy and designed to carry passengers. Vehicles modified for racing are not eligible.
I need to use medical equipment while on board, is there anything I need to do?
Yes, if you need to use medical equipment such as a continuous positive airway pressure (CPAP) e.g. medical oxygen cylinders, CPAP machines and nebulisers you must check they adhere to the ships rating: Voltage 230V and Frequency 60Hz.
If you are unsure, please report to the pursers at Reception on Deck 7.
They will have your equipment checked by the ship’s electrician. Note: please bring your own extension leads.
What power voltage are the power points in the cabins?
Each cabin has a power point with the power voltage 230V.
Medical equipment designed to aid in the monitoring or treatment of medical conditions e.g. Medical oxygen cylinders, CPAP machines and Nebulisers must adhere to the ships rating: Voltage 230V and Frequency 60Hz. If you are travelling with your own medical equipment, it is your responsibility to check the rating on your equipment to ensure it complies. If you are unsure, please report to the pursers at Reception on Deck 7. They will have your equipment checked by the ship’s electrician. Note: please bring your own extension leads.
Please visit the Specific Needs and Assistance page for more information.
What about generators?
Generators need to be turned off and non operational whilst onboard.
Can I travel with my jerry can or fuel?
Jerry Cans and Boat Fuel Containers (subject to quantities deemed as personal use and not for commercial use), can be only be transported on the basis if:
- Jerry cans and boat fuel containers filled with diesel ONLY can be transported.
- Jerry cans and boat fuel containers filled with other dangerous fuel eg petrol, aviation fuel and non-standard fuels are prohibited from carriage.
- Jerry cans and boat fuel containers containing diesel must be fully welded at seams (Plastic or Metal).
- Jerry cans and boat fuel containers containing diesel must not be greater than 50 litre capacity.
- Sealing cap has locking side arms or screwed cap with an effective rubber seal.
- All other than Jerry Cans and Boat Fuel Containers must be empty and dry of residual liquid.
What happens with gas bottles?
If your gas bottle is fixed to your vehicle (fixed via a bracket or compartment) they are permitted to travel in your vehicle as long as they are turned OFF.
All loose gas bottles including butane cylinder canisters, (subject to quantities deemed as personal use and not for commercial use),can remain in the passenger accompanies vehicle providing:-
Standard vehicles & open trailers – one bottle (maximum size 9 litres (25L) capacity.
Caravan’s / Motor home / Campers / Etc.
- ONE additional bottle (maximum size 25 kg (50 litre water capacity).
- Gas bottle is secure within/on the vehicle.
- Gas bottle is secured in the upright position.
- Gas bottle is turned off.
- Check gas bottle is within validation.
Can I share a cabin with a stranger?
Shared Cabins are no longer available as an accommodation option. Recliners are still available for passengers looking for a low-cost accommodation option/alternatively, passengers can book a Private Cabin that accommodates 1-4 passengers. Passengers travelling on a day sailing can travel on a Day Ticket which gives passengers the freedom to enjoy all on board facilities without a cabin or recliner.
Are there connecting public transport services from the ship in Tasmania?
There are currently no public transport services from the Devonport terminal. For information on public transport services in Tasmania, visit Tourism On Board during your sailing.
Can I bring dangerous goods such as firearms and ammunition with me?
Yes, however if you do intend to travel with firearms or ammunition, it is paramount you complete the passenger declaration form which can be downloaded from the our Conditions of Carriage. This form also outlines essential information you need to know about carrying such items. The form must be completed by the passenger prior to travel and lodged no later than 24 hours prior to check-in on the intended date of travel.
You can read further information about Carriage of Dangerous Goods here
What payment options are available?
Online bookings can be paid with Spirit of Tasmania gift voucher or credit card.
Card Payment Fees apply. We accept Visa, MasterCard, American Express, Diners Club and JCB credit cards.
Card Payment Fees
Card payment fees apply to card payment transactions made online and via the Customer Contact Centre.
Please view this page for a breakdown of fees associated with different cards.
Alternatively you can pay via Eftpos at Spirit of Tasmania Terminals.
Can I book a different person each way on a return booking?
No, the names of passengers on return bookings need to be the same for both the departing and returning legs. If the names of the passengers differ in each direction, please make two bookings.
Can I book three people one way and only two people back?
No, you must book same number of people over and back. However, you can make two separate bookings if the numbers are different.
Can I take my dog or other pet on board the ship?
Yes – dogs, cats, rabbits, guinea pigs, ferrets*, some birds, chickens and ducks may travel on Spirit of Tasmania.
Wildlife such as reptiles, amphibians (i.e. frogs), birds, water-based animals (i.e. fish, yabbies, tortoises), worms, spiders, pigeons, doves and rodents cannot travel on board Spirit of Tasmania.
For more information about bringing specific animal breeds into Tasmania, please visit the Biosecurity-Tasmania website.
If you are traveling with a pet we strongly recommend booking a kennel. Our kennels are located on ventilated decks. For safety reasons, passenger access to the kennels is not permitted during sailing however regular checks are carried out and fresh water is supplied throughout the sailing. Bedding is not provided, but you can supply your own bedding.
You can add a kennel at the time of your booking. Or you can add one to your existing booking via spiritoftasmania.com.au/my-booking
If you are carrying livestock, please contact us on 1800 884 305 to make your booking.
All dogs must be treated for hydatid tapeworm within 14 days prior to entering Tasmania and checked for ticks. Passengers travelling with dogs need to present a printed and signed Declaration by Owner or Importer for the entry of Dogs into Tasmania prior to boarding.
In addition to the signed declaration, passengers will need to carry documentary evidence showing that their dog has been treated for hydatid tapeworm within 14 days prior to entering Tasmania.
For more information, call the Dogs to Tasmania Info Line on 1800 684 215 or visit the Biosecurity Tasmania website – Requirements for bringing a dog into Tasmania.
To prepare for travelling with your pet please visit the Pets and Kennels page of our website and watch our Travelling with Pets video.
*Biosecurity restrictions may apply to ferrets entering Tasmania. For further information please call Department of Primary Industries, Parks, Water and Environment on 1300 368 550.
How far in advance can I book?
At most times, bookings are open for the next 11 months only. This eliminates any booking errors related to confusing travel dates.
How do I book a cot online?
If you are travelling with an infant, please be sure to book a cabin that displays a ‘cot provided’ icon and a cot will be placed in your cabin free of charge. We recommend that you book an Inside Cabin rather than a Porthole Cabin, as the cots are better fitted to the size of an Inside Cabin. The only thing you need to bring is linen for the cot.
Which ages do child fares and infant fares apply for?
Child fares apply to children aged between 3 and 15. Infants are under three years of age and travel free of charge. However, you need to include infants in your booking.
Are carers entitled to book a pensioner fare?
A pensioner fare is only offered to a carer meeting the following criteria:
- The person they care for must be a recipient and holder of an Australian pensioner concession card.
- The carer must travel on the same booking with the pensioner they care for.
- A carer is entitled to the pensioner fare providing they are not a professional carer.
- A carer travelling with a TPI pensioner card holder is entitled to the discount.
Who is NOT entitled to book a pensioner fare?
- Healthcare card holders are not entitled to the pensioner fare.
- Senior card holders are not entitled to the pensioner fare.
- Students who are listed on their parent’s pensioner concession card are not eligible for the pensioner fare as they do not have their own CRN number. Students must apply for their own low income card which is equivalent to a healthcare card.
- Companion card holders are not entitled to a pensioner fare as it is a service card only (such as use on public transport or entry into attractions).
- Exceptional circumstances card holders are not entitled to the pensioner fare.
Can I take alcohol on board?
Passengers are permitted to carry alcohol on board Spirit of Tasmania; however, the consumption of any such alcohol on board the vessel is strictly prohibited.
Please refer to clause 6.6 of our Terms and Conditions of Carriage which states:
(a) You are not permitted to carry alcohol on board the Vessel. You are only permitted to drink alcohol that is supplied by us.
(b) You agree that we may deal with any such alcohol, whether open or closed, as we reasonably see fit.
During check-in, security personnel will inquire with passengers if they are travelling with any alcoholic beverages and if so reconfirm the condition of carriage associated to this item.
Can I travel with fishing equipment?
If you are carrying fishing or any aquatic equipment, such as fishing rods, fishing tackle, boats, kayaks, etc must be declared at each port to the Department of Primary Industries, Parks, Water and Environment (DPIPWE). For enquires about Aquarium and Pet Fish – please call DPIPWE on (03) 6165 3777. Visit dpipwe.tas.gov.au for more details.
Is there locker storage available on board the ships?
No, there are no locker facilities on board. We recommend that you pack a small carry-on bag to take on board and place any excess luggage on the luggage van at check-in. Please ask our team for assistance. Locker facilities are still available in the terminals.
Is there locker storage available at the terminals?
Yes, self-service locker storage is available, and accepting card payment methods.
Can I travel with my jerry can or fuel?
Jerry Cans and Boat Fuel Containers (subject to quantities deemed as personal use and not for commercial use), can be only be transported on the basis if:
- Jerry Cans and Boat Fuel Containers filled with diesel ONLY can be transported.
- Jerry Cans and Boat Fuel Containers filled with other dangerous fuel eg petrol, aviation fuel and non-standard fuels are prohibited from carriage.
- Jerry Cans and Boat Fuel Containers containing diesel must be fully welded at seams (Plastic or Metal).
- Jerry Cans and Boat Fuel Containers containing diesel must not be greater than 50 litre capacity.
- Sealing cap has locking side arms or screwed cap with an effective rubber seal.
- All other than Jerry Cans and Boat Fuel Containers must be empty and dry of residual liquid.
Can I take gas bottles or hazardous liquids on board?
Gas bottles are permitted on board. If your gas bottle is fixed to your vehicle (fixed via a bracket or compartment) they are permitted to travel in your vehicle. However, if they are not fixed to your vehicle, they must be declared at check-in. They will be placed on a trolley for the voyage. You will be issued with a receipt, which must be handed in on arrival when collecting the gas bottle. Gas bottles do not need to be emptied, but must be turned OFF at all times. For conditions relating to the carriage of hazardous liquids including cleaning spirits, please refer to our Carriage of Dangerous Goods Policy.
Do the same quarantine conditions apply when entering Victoria?
No. If you’re travelling from Tasmania to Victoria there may be some restrictions on selected plants, plant products, animals (including honey bees) and weeds. For more information, visit Australian Interstate Quarantine or call Agriculture Victoria on 13 61 86 or refer to Moving plants or plant products.
What can't I take to Tasmania?
Fresh fruit and vegetables, fish, plant products, soil and a list of other items cannot be brought into Tasmania. Visit the Biosecurity Tasmania website or call:
Ring before you bring:
Plants/Fruits to Tasmania – (03) 6165 3777
Dogs to Tasmania – Toll Free 1800 684 215
Wildlife to Tasmania – for permits (03) 6165 4305
Aquarium and Pet Fish – (03) 6165 3777
Livestock – Biosecurity Vet (03) 6165 3777
Do I need to provide tie-downs for my motorbike?
No. Spirit of Tasmania provides tie downs for motorbikes. Our experienced wharf crew will also secure the bikes.
Can I book the same date for the forward and return journey?
No, you cannot book this as a return booking. However, you can make two separate bookings if the date is the same for each departure.
What are "non-refundable fees"?
Bookings and amendments handled by our customer contact centre and terminal services team incur a $10 booking fee and a $50 amendment fee. These fees are non-refundable when making online amendments and cancellations that result in a refund due.
For more information, refer to the Terms and Conditions of Refund here
Can all bookings be amended online?
Direct bookings made online at Spirit of Tasmania, via Spirit of Tasmania’s customer contact centre, or at Spirit of Tasmania’s terminals can be amended online.
Travel agent, freight, group and special event bookings will not be available to amend online. If you wish to amend or cancel this type of booking, please contact your travel agent, for Spirit of Tasmania Freight bookings please call 1800 988 895 and Spirit of Tasmania group and special event bookings please call 1800 204 687.
How many times can I amend my booking online?
There is no limit on how many times you can change your booking within the ticket validity. You can change your booking online at My booking. Amendments are subject to availability. For more information, refer to the fare rules of the selected fare.
If I amend my booking and additional payment is required, how can I pay the difference?
Multiple payment options are available online. You can pay the remaining balance of your booking using a credit card or with a valid Spirit of Tasmania gift voucher.
Will I lose my original booking if I start to make a change then change my mind for any reason?
Amendments will only be confirmed once payment has been processed. If you change your mind before payment is processed, simply click on the “Cancel All Changes” button or exit the browser.
If I am receiving a refund, how and when will I receive the value owed?
Refunds will be credited back to the payee in the same or similar form to their original payment.
Credit card/debit card refunds will be processed at the time of the request. Refund payments will be credited back to the original credit card used for the original booking, via an authorised CardGate credit card payment gateway.
Cheque refunds will be reviewed within two standard business days of the request. Cheques will be made out and addressed to the payee, based on the details provided at the time of the refund. Cheques will be sent via regular post within 14 standard business days of the refund request.
Gift voucher refunds will be processed at the time of the request. Refund payments will be issued in the form of a new gift voucher; they will not be issued by cash, bank cheque, or credit card. The new gift voucher will be issued to the recipient of the original gift voucher. If the original recipient is unknown at the time of issuing the refund, the new gift voucher will be issued to the contact name on the original booking.
For further information about refund payment methods, including refunds issued with multiple payment methods, see our terms and conditions of refunds here: https://spiritoftasmania.com.au/terms-and-conditions/terms-and-conditions-of-refunds/
Do bicycles need to be booked separately?
If you are travelling with a vehicle, you cannot book a bicycle separately. The bicycle will need to be carried on a bike rack or roof rack. To add a bike rack or roof rack to your vehicle, go to Manage my booking, select the ‘Add, change or remove vehicle’ option and edit your vehicle.
If you are not travelling with a vehicle, you can add a bicycle to your booking, simply go to Manage my booking and select the ‘Add or remove a bicycle’ option.
What is the deadline to make amendments to my booking prior to departure?
Amendments made online must be made more than 3 hours prior to the scheduled departure time of your existing journey or the new journey you wish to travel on. If you wish to amend your booking within 3 hours of the existing or the new departure time, please call us on 1800 884 305. Amendment fees will apply. For more information on amendment and cancellation fees, click here.
Do I need travel insurance?
Yes, travel insurance is highly recommend when purchasing a fare that has non-refundable cancellation fee.
Does Spirit of Tasmania still sail from Sydney?
No, the Spirit of Tasmania service from Sydney to Devonport (Tasmania) ceased operation in 2006. Spirit of Tasmania operates two ships which sail between Geelong and Devonport, departing both locations most nights.
How long does the trip take?
The trip on board Spirit of Tasmania takes approximately 9-11 hours. On days of single sailings, the voyage takes 11 hours. On days of double sailings, the voyage takes 9 hours.
Is there parking available at Devonport and Geelong terminals?
Parking at Devonport:
Free parking is available at the Devonport terminal located on The Esplanade, East Devonport. See map.
Parking at Geelong:
The new terminal has a free public parking area for visitors and passengers with their vehicles, including caravans and motorhomes, waiting to board the ship. There is also a dedicated passenger drop-off/pick-up parking area at the front of the terminal.
There are many campgrounds and caravan parks located nearby and along the surf coast, which provide great facilities for caravans and campervans. You can find a list of locations here.
How does booking a motorhome/campervan differ to booking a caravan?
‘Motorhome’ means a road vehicle designed and constructed primarily to provide sleeping accommodation for the number of occupants that the vehicle is designed to carry. A motorhome is also referred to as a campervan. When making your booking, you need to book the motorhome or campervan as a vehicle and at the vehicle step, select the motorhome/campervan option.
A ‘caravan’ is a unit which is designed and constructed primarily to provide sleeping accommodation. However it is a separate non motorised unit and therefore must be towed by a motorised unit in order to be transported. When booking your caravan, you need to select the ‘towing a caravan or trailer’ option. You will need to provide the full length of your vehicle from end to end. The length includes the caravan and attachments such as a drawbar, bike racks, gas cylinders etc.
See more details regarding the Bass Strait Passenger Vehicle Equalisation Scheme.
Can I send my car on the ship if I'm not a passenger?
Yes, you can send an unaccompanied vehicle. However if you are not a passenger on the ship, you will need to book through our freight department. Higher rates apply, as the advertised fare only applies to cars accompanying passengers. Request a freight quote using our form.
Can I take my dog or other pet on board the ship?
Yes – dogs, cats, rabbits, guinea pigs, ferrets*, some birds, chickens and ducks may travel on Spirit of Tasmania.
Wildlife such as reptiles, amphibians (i.e. frogs), birds, water-based animals (i.e. fish, yabbies, tortoises), worms, spiders, pigeons, doves and rodents cannot travel on board Spirit of Tasmania.
For more information about bringing specific animal breeds into Tasmania, please visit the Biosecurity-Tasmania website.
If you are travelling with a pet we strongly recommend booking a kennel. Our kennels are located on ventilated decks. For safety reasons, passenger access to the kennels is not permitted during sailing however regular checks are carried out and fresh water is supplied throughout the sailing. Bedding is not provided, but you can supply your own bedding.
You can add a kennel at the time of your booking. Or you can add one to your existing booking via spiritoftasmania.com.au/my-booking
If you are carrying livestock, please contact us on 1800 884 305 to make your booking.
All dogs must be treated for hydatid tapeworm within 14 days prior to entering Tasmania and checked for ticks. Passengers travelling with dogs need to present a printed and signed Declaration by Owner or Importer for the entry of Dogs into Tasmania prior to boarding.
In addition to the signed declaration, passengers will need to carry documentary evidence showing that their dog has been treated for hydatid tapeworm within 14 days prior to entering Tasmania.
For more information, call the Dogs to Tasmania Info Line on 1800 684 215 or visit the Biosecurity Tasmania website – Requirements for bringing a dog into Tasmania.
To prepare for travelling with your pet please visit the Pets and Kennels page of our website and watch our Travelling with Pets video.
*Biosecurity restrictions may apply to ferrets entering Tasmania. For further information please call Department of Primary Industries, Parks, Water and Environment on 1300 368 550.
How far in advance can I book?
At most times, bookings are open for the next 11 months only. This eliminates any booking errors related to confusing travel dates.
How do I book a cot online?
When you book an infant and a private cabin, a cot will be placed in your room free of charge. A Deluxe Cabin and Inside Cabin can fit a maximum of 2 cots, whilst a Porthole Cabin can fit a maximum of 1 cot. If you require a cot, we recommend that you book an Inside Cabin rather than a Porthole Cabin, as the cots are better fitted to the size of an Inside Cabin. The only thing you need to bring is linen for the cot.
What if my pet requires special assistance during the voyage?
At least 72 hours prior to travel, please provide a valid veterinary certificate indicating that your pet requires assistance during the voyage due to a pre-determined condition. This request will be approved by the master of the vessel, and a crew member will escort you to the kennel area to attend to your pet at the required times. For more information, please call our Customer Contact Centre team on 1800 634 906.
Are there special requirements for taking dogs to Tasmania?
Yes, Biosecurity Tasmania requires owners and importers of dogs to declare that their dogs have been treated for hydatid tapeworm and checked for ticks.
Passengers travelling with dogs are required to present a printed and signed declaration on arrival at the security screening prior to boarding. View the form here: Declaration by Owner or Importer for the Entry of Dogs into Tasmania.
In addition to the signed declaration, passengers will need to carry documentary evidence showing that their dog has been treated for hydatid tapeworm within 14 days prior to entering Tasmania.
The evidence can be:
- An official statement/certificate by a vet;
- A statutory declaration by the owner; or
- Other evidence of treatment (such as the pill packet and purchase receipt)
- Plants/Fruits to Tasmania – (03) 6165 3777
- Dogs to Tasmania – Toll Free 1800 684 215
- Aquarium and Pet Fish – (03) 6165 3777
- Fish, fish products and fishing/diving equipment (marine and freshwater) – 03 6165 3777
- Livestock/pets/bees/domestic animals (including livestock restrictions applying to Bass Strait Islands – Biosecurity vet 03 6165 3777
- Native wildlife and aviary birds – 03 6165 4305
- Restricted fin-fish – 03 6777 2200
Can I leave my pet in my car?
We do not recommend that your pet travels inside your vehicle or trailer. It may be unsafe to transport your pet in this manner. If you do so, it is at your own risk, and you must ensure that you have properly considered the welfare and wellbeing of your pet and that they are not subjected to unreasonable or unjustifiable pain or suffering. If you insist, contrary to our Conditions of Carriage – Special Conditions B: Animals, on transporting your pet in this manner, then you will be asked to sign an indemnity and release form prior to travel. This form is available via the customer contact centre team on 1800 634 906 or from our terminal and should be returned at least 72 hours prior to sailing.
How do I prepare my pet for the journey?
It is recommended that your pet is well exercised prior to boarding, and not given any solid food just prior to sailing.
We recommend you bring bedding and familiar comfort items such as toys. You may wish to consult your veterinarian prior to travel, they will be able to confirm your pet is fit to travel and provide further advice about preparing your pet for sea travel.
Prior to arriving in Tasmania, owners and importers of dogs need to print, complete and sign a declaration to confirm that their dogs have been treated for hydatid tapeworm and checked for ticks. View the form here: Declaration by Owner or Importer for the Entry of Dogs into Tasmania.
In addition to the signed declaration, passengers will need to carry documentary evidence showing that their dog has been treated for hydatid tapeworm within 14 days prior to entering Tasmania.
The evidence can be:
- An official statement/certificate by a vet;
- A statutory declaration by the owner; or
- Other evidence of treatment (such as the pill packet and purchase receipt).
Can I put a padlock on the kennel?
We discourage placing padlocks on kennels as this would make it impossible for a crew member to assist your pet in case of an emergency.
What do I need to bring?
Bedding is not provided, but you are welcome to bring your own bedding. We encourage you to place bedding and familiar comfort items in the kennel. Please watch our Travelling with Pets video for practical information on boarding and travelling with a pet.
How big are the kennels?
Our kennels vary in size. As a guide, the approximate measurements are: 700mm wide x 800mm high x 900mm deep. If your animal needs a larger kennel, unfortunately, we are unable to assist and you must arrange an alternative suitable option. Please refer to our Conditions of Carriage – Special Conditions B: Animals
Please note, we are unable to allocate or reserve kennel sizes relevant to the size of your pet prior to boarding. A Pet attendant is available on deck 5 during boarding to assist passengers with the assignment of an appropriate sized kennel.
Do I have to book a kennel?
If you are travelling with a pet, we strongly recommend booking a kennel. You can add one to your booking via My Booking. Our kennels are located on ventilated decks. Fresh water is supplied, and pets are checked regularly throughout the sailing.
Bedding is not provided. Please bring bedding for the kennel, and if your pet has any other requirements please advise our crew at the time of boarding.
For safety reasons, passengers are not permitted to access the vehicle decks to visit pets while at sea.
One kennel must be booked per pet unless the animal is a mother with pups or kittens.
Smaller animals such as rabbits**, guinea pigs**, ferrets, birds or chickens should be carried in their own carrier and then placed into a kennel.
**There are restrictions on bringing fodder (hay) into Tasmania as food or bedding for your rabbit or guinea pig. Please ensure your small pet travels with enough food and water to sustain him for his journey. We recommend shredded newspaper as a supplement for hay as bedding for the journey.
Tasmania has strict rules about bringing any plant, fruit or vegetable material into Tasmania. Please ensure these items are not inside your small pet’s carrier upon arrival into the state.
Your small pet and its carrier will be inspected by biosecurity officers at the point of entry into the state. A fee for service may apply.
Can I bring my pet into the cabin with me?
Pets are not allowed inside cabins (with the exception of assistance animals), and pets should not be left inside your vehicle during the sailing.
Is my vehicle eligible to travel on a short-term unregistered vehicle permit?
Yes, providing the vehicle is roadworthy and designed to carry passengers. Vehicles modified for racing are not eligible.
Can I take a rental car on the ship?
We recommend checking with the rental car company before booking, as restrictions may apply to vehicles travelling on Spirit of Tasmania.
To make an online booking without knowing the make, model, and registration of the car, choose ‘other’ for the make and model and leave the registration blank.
Can I travel with my jerry can or fuel?
Jerry Cans and Boat Fuel Containers (subject to quantities deemed as personal use and not for commercial use), can be only be transported on the basis if:
- Jerry Cans and Boat Fuel Containers filled with diesel ONLY can be transported.
- Jerry Cans and Boat Fuel Containers filled with other dangerous fuel eg petrol, aviation fuel and non-standard fuels are prohibited from carriage.
- Jerry Cans and Boat Fuel Containers containing diesel must be fully welded at seams (Plastic or Metal).
- Jerry Cans and Boat Fuel Containers containing diesel must not be greater than 50 litre capacity.
- Sealing cap has locking side arms or screwed cap with an effective rubber seal.
- All other than Jerry Cans and Boat Fuel Containers must be empty and dry of residual liquid.
What happens with gas bottles?
If you have a standard passenger vehicle with a gas bottle or butane canisters loose and not in their original packaging contained within the vehicle, the item will be deposited with security, tagged with your passenger details including booking number and can be collected upon disembarkation.
All loose gas bottles including butane cylinder canisters, (subject to quantities deemed as personal use and not for commercial use), can remain in the passenger accompanies vehicle providing:-
Utility vehicles and open trailers – one bottle (maximum size 9 litres (25L) capacity).
Caravans / motor home / campers / etc.
- ONE additional bottle (maximum size 25 kg (50 litre water capacity)).
- Gas bottle is secure within/on the vehicle.
- Gas bottle is secured in the upright position.
- Gas bottle is turned off.
- Check gas bottle is within validation.
I have a mobility aid attached to my vehicle. Will you charge for the additional length?
When a passenger with a mobility impairment is travelling with us and is attaching their wheelchair, scooter, or gopher to the rear of their vehicle, we will not charge for the additional length. This also includes if the scooter or gopher is being transported on a mini trailer.
How do I measure my vehicle and why do I need to provide this information?
Please measure the full length of your vehicle from end to end. You need to provide measurement details for your vehicle to ensure that you are charged the correct price. Vehicle sizes are subject to confirmation on check-in and if the incorrect details have been provided you may be charged an extra fee.
Measuring length: This should be the full length of the vehicle including towed items (caravan, camper trailer or trailer) and attachments (drawbar, bike racks, gas cylinders etc.).
Measuring height: Vehicle height must include roof racks and any additional items stored on the roof of the vehicle (kayaks, baggage, bicycles etc.).
More information can be found in our Vehicle Booking Information booklet.
Can I access my car during the voyage?
No. For safety reasons, passengers are not allowed on the vehicle deck during the voyage.
Can I send my car on the ship if I'm not a passenger?
Yes. However, if you are not a passenger on the ship, you will need to book through our freight department. Higher rates apply, as the advertised fare only applies to cars accompanying passengers. Request a freight quote using our form.
What is the standard vehicle size?
Standard vehicles can have a maximum total length of 6.0 m and a maximum width of 2.0 m (i.e., normal car, people mover, 4WD, ute).